Notice of Non-Discrimination

Riverside Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin (including immigration status and English language prociency), age, disability, or sex. Riverside Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Riverside Healthcare provides:

1. Free aids and services to people with disabilities to communicate effectively with us,such as: qualified sign language interpreters, Video Remote Interpreting, amplified phones, etc.
2. Free language translation services to people whose primary language is not English, such as: qualified interpreters. Over 240 languages can be translated by telephone through Language Line Solutions, Riverside’s provider of language services. Spanish is the most requested language to be translated at Riverside.
3. Written information in other formats (large print, audio, accessible electronic formats, other formats).
4. Information written in other languages.

If you are in need of interpretation services, please call the hospital at 815-933-1671. Ask to be connected to the Patient Care Services office between the hours of 8:00 am and 4:30 pm, or contact the house supervisor outside of those hours. You may also let a staff member know at the time of scheduling and/or registration.

If you believe that Riverside Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Rebecca Schiltz, 350 N. Wall St., Kankakee IL, 60901, phone: 815-935-7514, TTY # 815-935-3323, fax: 815-935-7069, rschiltz@rhc.net. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Rebecca Schiltz, Director of Rehabilitation Services is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services | 200 Independence Avenue | SW Room 509F, HHH Building | Washington, D.C. 20201 the1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html Complaints about interpretive services may also be called to the Illinois Department of Public Health’s Central Complaint Registry at 800-252-4343 or TTY # 800-547-0466.

Language Assistance

If you speak English, language assistance services, free of charge, are available to you. Call 1-815-933-1671 (TTY: 1-815-935-3323).

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-815-933-1671 (TTY: 1-815-935-3323).

Polish: UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocyjęzykowej. Zadzwoń pod numer 1-815-933-1671 (TTY: 1-815-935-3323).

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-815-933-1671 (TTY: 1-815-935-3323).

Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-815-933-1671 (TTY: 1-815-935-3323).

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer:1-815-933-1671 (TTY:1-815-935-3323).

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-815-933-1671 (TTY: 1-815-935-3323)번으로 전화해 주십시오.

Arabic: ﺑﺮﻗﻢ اﺗﺼﻞ .ﺑﺎﻟﻤﺠﺎن ﻟﻚ ﺗﺘﻮاﻓﺮ اﻟﻠﻐﻮﯾﺔ اﻟﻤﺴﺎﻋﺪة ﺧﺪﻣﺎت ﻓﺈن اﻟﻠﻐﺔ، اذﻛﺮ ﺗﺘﺤﺪث ﻛﻨﺖ إذا :ﻣﻠﺤﻮظﺔ 815-933-1671(815-935-3323 :واﻟﺒﻜﻢ اﻟﺼﻢ ھﺎﺗﻒ رﻗﻢ)

Urdu: کﺮﯾں کﺎل ۔ ہﯿں دﺳﺘﯿﺎب ﻣﯿں ﻣﻔﺖ ﺧﺪﻣﺎت کی ﻣﺪد کی زﺑﺎن کﻮ آپ ﺗﻮ ہﯿں، ﺑﻮﻟﺘے اردو آپ اگﺮ :ﺧﺒﺮدار 1-815-933-1671(TTY: 1-815-935-3323).

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните1-815-933-1671 (телетайп:1-815-935-3323).

Italian: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-815-933-1671 (TTY: 1-815-935-3323).

Gujarati: સ ાનચુ: જો તમે ગુજરાતી બોલતા હો, તો િન: શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-815-933-1671 (TTY:1-815-935-3323).

Greek: ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 1-815-933-1671(TTY:1-815-935-3323).

French: ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le1-815-933-1671 (ATS : 1-935-3323).

Hindi:ध् यान द�: य�द आप �हंदी बोलते ह� तो आपके िलए मुफ्त म� भाषा सहायता सेवाएं उपलब्ध ह�। 1-815-933-1671(TTY: 1-935-3323) पर कॉल कर�।

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-815-933-1671(TTY: 1-815-935-3323).