For Patients
Thank you for entrusting Riverside Healthcare with your medical care. From the moment you come through our doors, we want your experience to be remarkable. We hope the information on this page will help you prepare for your stay and answer questions you may have
MyChart
With MyChart, our secure online health connection program, you can conveniently manage your healthcare from your smartphone, tablet or PC. This easy-to-use tool lets you access your test results, request prescription refills, communicate with your doctors, make appointments and more. Sign up or sign in today.
Patient Estimates
Conveniently search shoppable service and treatment estimates by keyword or CPT Code. The information provided is a hospital estimate and is not a guarantee of final billed charges.
Billing and Insurance
Regarding billing and insurance matters, we understand how confusing it can be—and we’re here to help. Learn all about accepted insurance, how to make payments and file claims, and get answers to frequently asked questions. You can also pay your bill online right here.
- Accepted Insurance
- Billing Disclosure Statement
- Bill Pay
- Help Paying Your Bills
- Hospital Price Transparency
- Charity Care and Financial Assistance Policy
- Financial Assistance
- Provider Listing
About Your Stay
You may be feeling anxious or overwhelmed about your upcoming hospital stay. To help you feel more at ease and prepare for your stay, here’s what to bring and what to expect, from admission until you’re ready to go home.
Advance Directives and Living Wills
These legal documents can bring you and your loved ones peace of mind by expressing what kind of medical care you would like if you’re unable to communicate your wishes. Give your family the gift of knowing your choices and the confidence to share decisions based on your desires in what can otherwise be overwhelming and very stressful times. Learn more about these important documents here.
Request Medical Records
Every patient has the right to access their medical records. This right, and the privacy of your medical information, is extremely important to us. Read about our privacy practices and how to get a copy of your medical records.
Riverside Healthcare SMS Notice
Riverside Healthcare Terms and Conditions: When you sign up for text messages from Riverside Healthcare, you are signing up to receive text messages related to your relationship with Riverside Healthcare, including updates related to your visits, your MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.
You can opt-out of SMS messages by texting STOP to the respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using MyChart or text HELP to the shortcode for instructions.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (815) 928-6000.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.
View Riverside's Privacy Policy Page or contact us at (815) 928-6000.